Privacy Policy

1. Scope of This Policy

This Policy covers personal data collected through the Site's contact form and through the ordinary technical operation of the Site. It does not apply to any third-party website you may reach via a link from the Site.

2. Data Controller

The entity responsible for determining the purposes and means of processing personal data collected through the Site is PT Rattan Java Indonesia, registered office at Ruko Puri Sentra Niaga Blok D/62, 3rd Floor, Jl. Seulawah Raya, RT.12/RW.07, Kel. Cipinang Melayu, Kec. Makasar, Jakarta Timur, DKI Jakarta 13620, with our craft workshop located in Cirebon, West Java, Indonesia. Contact details are listed under "Contact Us" below.

3. Information We Collect

We collect the following categories of information:

• Information you provide directly: your name, email address, company name (optional), and the content of your message, when you submit the Site's contact form.
• Technical information collected automatically: standard server-log data such as IP address, browser type, and request timestamps, processed transiently by our hosting provider and by the contact form's spam and abuse-prevention rate limiter. This technical data is not stored in a database or retained beyond its immediate operational purpose.

4. How We Use Your Information

We use the information you submit to:

• Respond to your catalog, wholesale, or general inquiry;
• Evaluate and follow up on business or wholesale opportunities;
• Maintain internal records of business communications;
• Detect, prevent, and address spam, abuse, or security issues; and
• Comply with applicable legal obligations.

5. Legal Basis for Processing

Under Indonesia's Law No. 27 of 2022 on Personal Data Protection, we process the personal data described above on the basis of your consent (given when you voluntarily submit the contact form) and our legitimate business interest in responding to inquiries and protecting the Site from abuse.

6. Sharing Your Information

We do not sell your personal data. We share it only with:

• Resend, our email-delivery service provider, which transmits your contact-form submission to our inbox;
• Vercel, our website hosting and infrastructure provider; and
• Any party to whom we are required to disclose information by law, regulation, or valid legal process.

7. International Data Transfers

Our service providers, including Resend and Vercel, may process or store data on servers located outside Indonesia. By using the Site, you acknowledge that your information may be transferred to and processed in other countries. We take reasonable steps to work only with providers that maintain appropriate safeguards for the data they process on our behalf.

8. Cookies and Tracking Technologies

The Site does not currently use cookies, web beacons, or third-party analytics or advertising tools to track visitors. If this changes in the future, we will update this Policy accordingly and, where required, seek your consent.

9. Data Retention

We retain contact-form submissions and related correspondence only for as long as reasonably necessary to respond to your inquiry and for any legitimate follow-up business purpose. You may ask us to delete your information at any time, as described under "Your Rights" below.

10. Data Security

We use reasonable technical and organizational measures to protect the information you submit, including encrypted (HTTPS) transmission and automated spam and abuse-prevention safeguards on the contact form. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

11. Your Rights

Subject to applicable law, including Indonesia's Personal Data Protection Law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or request restriction of our processing, and withdraw your consent at any time. You may also lodge a complaint with the competent Indonesian data protection authority. To exercise any of these rights, contact us using the details below.

12. Children's Privacy

The Site is not directed to, and we do not knowingly collect personal data from, children. If you believe a child has provided us with personal data, please contact us so we can address it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Site, or applicable law. The updated Policy will be posted on this page with a revised effective date. Your continued use of the Site after any changes take effect constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• PT Rattan Java Indonesia
• Registered Office: Ruko Puri Sentra Niaga Blok D/62, 3rd Floor, Jl. Seulawah Raya, RT.12/RW.07, Kel. Cipinang Melayu, Kec. Makasar, Jakarta Timur, DKI Jakarta 13620
• Workshop: Cirebon, West Java, Indonesia
• Email: info@rattan-java.com
• WhatsApp: +62 812 9988 9343
• Website: https://rattan-java.com